A SunProwl catio is not a one-and-done install.
Florida heat, salt air, afternoon thunderstorms, and a named storm every couple of years all work on the hardware. A Service Plan keeps the inspection, the re-torque, the wash, the patch, and the re-tension on a schedule — so the catio you buy today is the catio you still trust five summers from now.
Five kinds of upkeep your catio actually asks for.
None of these are exotic, and none of them are optional in Florida. They are the scheduled, repeatable jobs that keep the enclosure tight, the mesh whole, the shade taut, and the hardware sitting at the torque the spec sheet calls for.
A once-a-year walk-around catches small mesh nips, spline loosening at the corners, and UV-frayed edges before they pop into a real hole. The fix is a section patch; the alternative is letting a forearm-sized predator push through.
A hurricane or tropical storm walks through your fasteners a little harder than an ordinary afternoon gust. We re-torque the base plates, the through-bolts, and the clamp hardware so nothing loosened a turn it should not have.
Salt air and afternoon thunderstorms leave a film on the powder-coated aluminum. A gentle wash once a season keeps the finish breathing and gets ahead of the mildew that Florida humidity grows overnight on a shady run.
Cats find the cord, the squirrel finds the corner, the lawn guy clips the bottom edge. Small punctures get patched; larger damage gets a panel swap with the same heavy-gauge mesh the rest of the run uses.
Shade fabric goes slack after a year of Florida sun, especially on long runs. A re-tension takes twenty minutes and keeps the wet-stretch from pooling water in a low spot after a storm.
Three windows that cover what Florida actually does to hardware.
A catio that nobody opens the hood on is a catio you are guessing about after year two. These three windows — post-storm, annual, and pre-season — are the ones that catch small problems before they turn into next summer's bigger ones.
Post-storm check-up
After any named storm, tropical storm, or a straight-line wind event that has you cleaning up the yard — book a check-up within the first clear week. We look for shifted anchors, loose clamps, mesh damage from debris, and any place water pooled where it should not have.
Annual check-up
Once a year, on the calendar, before something schedules it for you. The annual visit is the mesh inspection, the hardware re-torque, the frame wash, and a list of any small repairs before they become next year’s bigger ones.
Before storm season
Late May, before the first cone shows up on the satellite loop. A pre-season walk-through finds the spot that needs a clamp tightened, the panel that needs a patch, and the shade fabric that wants a re-tension — so the catio is ready on day one of hurricane season, not day five.
What a Service Plan actually buys you.
The long version is on every visit. The short version is below — five reasons the "call us when something breaks" approach costs more once a year than a Service Plan does.
One call covers every type of upkeep
Inspection, re-torque, wash, patch, and re-tension on the same visit. No scheduling five different trades for five different small jobs.
Priority slot if a storm is on the way
Service-plan households get first call when a hurricane is forecast — the kind of priority that buys you a pre-storm walk-through before the rush.
Small repairs stay small
A re-tension today is not a panel rebuild next summer. Annual visits catch the small problems while they are still cheap to fix.
Discounted parts and panel pricing
Member pricing on mesh patching, clamp replacements, and any shade-fabric work that comes out of a check-up.
A record your hardware still gets looked at
The same way the engine in a car is not "fine" forever because nobody opens the hood — a record of who torqued what when is the difference between hardware you trust and hardware you are guessing about.
Installed hardware only stays installed hardware if someone checks it.
Florida weather does not stop working on a 10 mm fastener because nobody has been out to look at it. A Service Plan puts the inspection, the re-torque, the patch, and the re-tension on a schedule with the same people who built the enclosure — so nothing in the run quietly loosens, rusts, or sags between visits.
See exactly what ships in the kit → /specs, or read how the wind-zone engineering works → /hurricane-rating
Interested in a Service Plan? Tell us about your catio.
Send us a few details — your install date if you have it, your county, and how your catio is used — and we will come back with the Service Plan that fits your enclosure and your storm exposure, usually within one business day.
Or email sunprowl@polsia.app directly — same inbox, same one-business-day reply.